Appointment Booking/Rescheduling
A debit/credit card on file is required to secure A N Y appointment. 

As a reminder, you're not just booking a service, you're booking a specific amount of time with your stylist. By making a reservation at with Ashton Taylor Extensions at Madison & Co Salon, you will be responsible for the time and service you booked, even if you choose to get a service of lesser time/value.

For example, if you book a dimensional color service and an extension install (typically a 5-hour reservation) and decide to no longer get your extensions installed (typically two hours of the total time), you will still be required to pay for the dimensional color service and the extension install to accommodate your stylist for the full time you reserved. Avoid this by changing your appointment outside of my cancellation/rescheduling policy listed below.

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Cancellation/Rescheduling - Reservations less than 3 hours

In the event that you need to cancel or reschedule an appointment, I require a 24-hour notification for all appointments less than 3 hours so I can fill your spot with a guest on my waitlist. In the event your appointment is canceled or rescheduled with less than 24 hours notice before your appointment start time, you will be invoiced a 50% rebooking fee before being able to reserve your next appointment.

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Cancellation/Rescheduling - Reservations 3 hours or longer

In the event that you need to cancel or reschedule an appointment, I require a 48-hour notification for all appointments lasting 3 hours or longer so I can fill your spot with a guest on our waitlist. In the event your appointment is canceled or rescheduled with less than 48 hours' notice before your appointment start time, you will be invoiced a 50% rebooking fee before being able to reserve your next appointment.

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No Show

If you choose to not show up to your appointment with no notification, you will be invoiced a 100% rebooking fee before being able to reserve your next appointment.

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Same Day Cancellation

i understand that life happens (work, sitter issues, car troubles, traffic, etc), but canceling your appointment the day of leaves us no time to attempt to fill the time you reserved. If you cancel or reschedule the same day as your scheduled appointment, you will be invoiced a 100% rebooking fee before being able to reserve your next appointment.

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Retainer/Deposit

All new extension guests are required to pay a retainer at the time you reserve your appointment. This retainer will be applied to your service on the day of your first appointment. If you need to reschedule, the amount will be transferred to your new appointment. However, you may only reschedule one time before the amount is forfeited. All schedule changes must be made a minimum of 24 hours (48 for reservations more than 3 hours) in advance or you will be subject to our cancellation policy.Some services that require a significant time block (3 or more hours) always require a retainer to book.

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Payment of Rebooking Fees

In the event that you violate one of our policies and you owe payment to Ashton Taylor Extensions, the rebooking fee must be paid within 24 hours of being sent. If you fail to provide payment within 24 hours, all future reservations at Madison & Co with Ashton Taylor Extensions will be canceled. All rebooking fees must be paid in full before any future appointments can be made. If you habitually violate our listed policies or move appointments, we will require a non-refundable retainer for all future reservations.

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Card on File

At Ashton Taylor Extensions, I require a card on file to reserve all appointments. I accept Visa, MasterCard, Discover, and American Express. Rest assured that your card information is encrypted and kept secure with our world-leading payment processing partners. No one (including team members, management, or owners) can access your card information at any time. You do not have to pay for your appointment with your card on file, but it does make check-out and self-pay convenient.

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